My Pet Files

Simple Pet Record Keeping

Our Privacy Policy

Privacy Policy for My Pet Files

Last updated: 22nd July 2026

This privacy policy explains how My Pet Files collects, uses and protects information when you use the My Pet Files app.

My Pet Files is a simple pet record keeping app. It lets users save pet details, weights, treatments, reminders, photos, documents and notes.

1. Who we are

The app is operated by:

Joanne Limburn

Contact: support@mypetfiles.co.uk

You can also contact us through the Help / Contact form inside the app.

2. What information we collect

When you use the app, we may collect and store:

Account information:

- Name

- Email address

- Login/account details needed to access the app

Pet record information:

- Pet name

- Species, breed and date of birth

- Allergies, notes and other pet details entered by you

- Weight records

- Treatment records and reminder dates

- Photos uploaded by you

- Documents uploaded by you

Support and account deletion information:

- Messages sent through the Help / Contact form

- Account deletion requests

- Your email address and name so we can respond to you

You choose what pet information, photos, notes and documents you add to the app.

Please do not upload documents or photos containing other people’s personal information unless you have their permission.

3. How we use your information

We use your information to:

- Create and manage your account

- Save and display your pet records

- Show treatment reminders

- Store photos and documents that you upload

- Respond to support messages

- Process account deletion requests

- Keep the app working, secure and reliable

We do not sell your personal information.

We do not use your information for advertising.

4. Legal basis for using your information

We use your information because it is needed to provide the app service you have chosen to use.

We may also use some information where needed for our legitimate interests, such as keeping the app secure, responding to support requests and maintaining records of account deletion requests.

5. Who we share information with

We use service providers to help operate the app, including app hosting, database, file storage and app distribution services.

These providers only process information as needed to provide the app service.

We may also share information if required by law.

6. Where your information is stored

Your information may be stored and processed by the services used to run the app. Some service providers may process data outside the UK.

Where this happens, we rely on appropriate safeguards provided by those service providers.

7. How long we keep your information

We keep your account and pet records while your account is active.

If you request account deletion, we will delete your account and associated pet records, including pets, weights, treatments, photos and documents, unless we are legally required to keep certain information.

Support messages and deletion request records may be kept for a limited period so we can deal with your request and keep an administrative record.

8. Account deletion

You can request deletion of your account in the app:

Account → Request Account Deletion

When you request deletion, we will delete your account and associated pet data. This cannot be undone.

You can also contact us at:

support@mypetfiles.co.uk

9. Your rights

Depending on where you live, you may have rights over your personal information, including the right to:

- Ask for a copy of the information we hold about you

- Ask us to correct inaccurate information

- Ask us to delete your information

- Ask us to restrict or object to certain uses of your information

- Ask for your information in a portable format

To use these rights, contact us at:

support@mypetfiles.co.uk

If you are in the UK and are unhappy with how we handle your information, you can complain to the Information Commissioner’s Office.

10. Children

My Pet Files is not intended for children. We do not knowingly collect personal information from children.

11. Security

We take reasonable steps to protect your information. However, no app or online service can be guaranteed to be completely secure.

12. Changes to this policy

We may update this privacy policy from time to time. If we make important changes, we will update the policy in the app and on our privacy policy webpage.

13. Contact

For questions about this privacy policy, contact:

support@mypetfiles.co.uk