My Pet Files

Simple Pet Record Keeping

Our Privacy Policy

Privacy Policy for My Pet Files

Last updated: Friday 27th October 2026

This privacy policy explains how My Pet Files collects, uses and protects your information when you use the My Pet Files app.

My Pet Files is a simple pet record keeping app. It lets you save pet details, weights, treatments, reminders, photos, documents and notes.

1. Who we are

My Pet Files is run by Joanne Limburn, who is responsible for your information.

Contact: support@mypetfiles.co.uk

My Pet Files is operated by Joanne Limburn, a sole trader, who is the data controller for your personal data. Registered with the Information Commissioner’s Office (ICO), registration number ZC284271 

2. What information we collect

Account information:

• Your email address

• If you sign in with Google, your name and profile picture as provided by your Google account

• Login details needed to access the app (handled securely by Google Firebase Authentication; we never see your password)

Pet record information you enter:

• Pet name, species, breed and date of birth

• Allergies, notes and other pet details

• Weight records

• Treatment records and reminder dates

• Photos and documents you upload

Notification information:

• A device token, which lets us send treatment reminders to your phone

• Whether you have reminders switched on or off

Crash reports:

• If the app crashes, technical details are sent to help us fix the problem. This includes the device model, operating system version, app version and details of the error. Crash reports do not include your pet records, photos or documents.

Subscription information:

• Whether you have an active subscription — see section 3.

Support messages:

• If you email us, we keep your message and email address so we can reply.

You choose what pet information, photos, notes and documents you add. Please don't upload photos or documents containing other people's personal information unless you have their permission.

3. Subscriptions and payments

My Pet Files is available through a yearly subscription, with a free trial for new subscribers. Payments are handled entirely by Google Play. We never see or store your card or bank details.

To manage your subscription we use RevenueCat (RevenueCat, Inc.). When you start a trial, subscribe, renew or restore a purchase, RevenueCat receives:

• your account’s unique user ID (a random code, not your name or email address)

• purchase details: the subscription purchased, price and currency, purchase and expiry dates, and Google Play order/transaction identifiers

• basic technical information needed to process purchases, such as device type, app version, country and IP address

We use this to unlock the app’s features while your subscription is active, to see overall subscription figures, and to decide which notifications to send you. For example, if your subscription ends, we send one notification to let you know and then stop treatment reminders.

Deleting your account does not cancel a Google Play subscription. To stop being charged, cancel in Google Play (Play Store › Payments & subscriptions) before deleting your account.

4. How we use your information

We use your information to:

• Create and manage your account

• Save and display your pet records

• Send treatment reminders, if you have them switched on

• Store the photos and documents you upload

• Manage your subscription

• Respond to support messages

• Find and fix crashes, and keep the app secure and reliable

We do not sell your information. We do not show adverts or use your information for advertising.

5. Legal basis for using your information

We use your information because it is needed to provide the app service you have signed up for. We use crash reports and support messages because we have a legitimate interest in keeping the app working properly and helping you when you contact us. We keep basic sales records because UK tax law requires it.

6. Who we share information with

We use trusted service providers to run the app:

• Google Firebase for login, database, file storage, notifications and crash reporting

• Google Play (Google LLC): for app distribution and to process subscription payments.

• RevenueCat (RevenueCat, Inc.): manages subscription status on our behalf, as described under “Subscriptions and payments”.

These providers only process your information as needed to provide their services to us. We may also share information if required by law.

7. Where your information is stored

Your account and pet records are stored in Google data centres in Europe. Photos and documents you upload are stored in Google data centres in the United States. Some Google services, such as notifications and crash reporting, may also process limited information outside the UK and Europe. Where your information is processed outside the UK, Google uses approved legal safeguards to protect it.

Some of our service providers, including Google and RevenueCat, may process data in the United States. Where this happens, the transfer is protected by appropriate safeguards such as the UK International Data Transfer Addendum / Standard Contractual Clauses in those providers’ data processing terms.

8. How long we keep your information

We keep your account and pet records for as long as your account exists, including if your subscription ends, so they’re there if you resubscribe. When you delete your account, your information is permanently deleted, as described below. Crash reports are kept for up to 90 days. Support emails may be kept for a limited time so we can deal with your query.

9. Deleting your account

You can delete your account at any time in the app: Account → Delete account (also available on the subscription screen). This permanently deletes your account and all your pets, weights, treatments, reminders, photos and documents. This cannot be undone.

Deleting your account does not cancel a Google Play subscription. Please cancel it in Google Play to stop future payments.

If you no longer have the app, you can ask us to delete your account by emailing support@mypetfiles.co.uk from the email address you signed up with. Or use the form on the Account deletion page of our website (mypetfiles.co.uk).

When you delete your account, we also delete your subscription record held by RevenueCat. Google keeps its own records of Play transactions under Google’s privacy policy. We keep basic sales records (from Google Play’s reports, which don’t include your pet records) for as long as UK tax law requires.

10. Your rights

Under UK data protection law, you have the right to:

• Ask for a copy of the information we hold about you, including in a format you can take elsewhere

• Ask us to correct inaccurate information

• Ask us to delete your information

• Ask us to restrict or object to certain uses of your information

To use any of these rights, email support@mypetfiles.co.uk. We will respond within one month.

If you are unhappy with how we handle your information, you can complain to the Information Commissioner's Office (ico.org.uk).

11. Children

My Pet Files is not intended for children, and we do not knowingly collect information from children.

12. Security

Your information is protected by secure login, and access rules ensure only you can see your own records. However, no app or online service can be guaranteed to be completely secure.

13. Changes to this policy

We may update this policy from time to time. If we make important changes, we will update this page and change the date at the top.

14. Contact

For questions about this privacy policy, email support@mypetfiles.co.uk.